If you have been looking to buy smoking accessories, you have probably thought of Grasscity. They are one of the largest online head shops.
The company started in the Netherlands, but somewhere down the line, a North American business bought it out.
Grasscity attracts a large base of buyers, which explains their yearly seven-figure revenues, but they also seem to rub some customers the wrong way.
This company has been around for years, and they have a big presence in the accessories market, but are they the best choice for you?
In this review, we show you both the good and the bad of Grasscity.
Pros of Grasscity
- When you land on their website, you’ll appreciate the ease of navigation. Whether you are looking for a single item or buying in bulk, you won’t be at a loss as can happen with shoddy websites.
- They also do a superior job of packaging your items. They are well aware of the fact that good packaging causes customers to have an immediate good impression of the product.
- Many customers profess that Grasscity’s accessories are of superior quality. This indicates that Grasscity relies on first-rate manufacturers. If they’d be selling low-quality accessories I doubt they’d still be in business.
- They offer free shipping on qualifying orders; a tactic for boosting customer loyalty and rewarding those who place hefty orders.
- They have a massive content hub in the way of their forum; if you join the Grasscity forum you be surrounded by like-minded folks who offer friendship, guidance, and wisdom on navigating the cannabis world. Being a member of this forum, you get to access industry news and developments much faster than anybody else.
- The shop is massive, and so are the product categories; whether it be bongs, bubblers, dab rigs, or vaporizers, there are varying shapes, designs, and materials.
- Grasscity doesn’t want their customers to have any confusion, and every piece of equipment is accompanied by a description, covering the basics, highlighting the uses of the equipment, and helping the customer make the best use of the product.
- The financial industry frowns upon the cannabis industry… and it will keep being so until the herb becomes federally legal. As a result, cannabis companies lack diverse payment options, unlike other online businesses. But Grasscity has done its best to provide its customers with as many payment systems as the government allows.
- Glasscity is always offering discounts, especially on new arrivals, if you subscribe to their newsletter you would be notified every time they have a promotion.
- If there are problems with your order e.g. it never arrives, the item (s) are broken, you may get in touch with them and they’ll either refund you or replace the items.
- Grasscity is on track to become the largest online head shop, and it puts them in a position of tremendous responsibility. They are continually leveling up their systems before somebody else takes their position, and customers get to enjoy revamped services.
- International shipping. Grasscity fulfills orders in many several continents and they envision to have as wide a presence as Amazon.
- If you buy goods worth more than $50, you be entitled to free shipping in the USA.
- They have thousands of positive reviews on Trustpilot. This indicates that Grasscity offers quality items or else most of the reviews would be nasty.
- If you’re a business owner, you can order items in bulk, and they would give you a wholesale price. As cannabis is set to be legalized in the near future, most people will jump at this opportunity, and make good money.
- They have excellent packaging. Smoking accessories made of glass are vulnerable, especially if shipping be taking long. But the superior packaging preserves the accessories and prevents breakage.
- Their website is simple to navigate. How many times have you landed on a website only to get overwhelmed by the user interface? This smoke shop has invested in great web design and it’s easy to browse through their stuff and place orders.
- Customer-centric business. Unlike some businesses that take your money and treat your opinion as irrelevant, Grasscity values the input of customers.
- Partnerships with numerous brands. Not only are their smoking accessories have a range of designs, but they also come in diverse brands, giving you multiple options.
- Experienced customer support staff. It’s one thing to have customer support that quickly notifies you they saw your complaint and it’s another thing to have experienced staff that understands your problem and offers a well-rounded solution.
Cons of Grasscity
- Age restriction. If you have not been alive for 20 years or more, Grasscity is not open to doing business with you, but this appears extreme because cannabis shouldn’t be treated as though it were gross and inappropriate.
- The lack of diverse payment options e.g. PayPal and Skrill can make it a bit complicated to buy ish from this website.
- Wrong shipping. It doesn’t happen often, but it has happened enough times to warrant a backlash; apparently, Grasscity sometimes ships the wrong items. It would be very frustrating to receive your package only to open it to find X when you expected Y.
- They solve customer problems conclusively. If you contact their customer support, they will give you attention, except that it never comes quickly, which is what customers expect. Also, their customer support is done through email correspondence.
- Your order might be sent in two parcels. A few customers have complained that they have received only part of their order only to be told to wait for the second shipment.
Grasscity has been around for some years and they might be the largest head shop on the net, and so if you place an order it sure as hell will get fulfilled.
They have an extensive product range, and all these products have quality descriptions to help you understand how they work.
On the downside, their customer support can seem pretty unreliable because they usually take their time to send a reply.
By joining their forum, you get to become part of a cannabis subculture that you may exploit in different ways.
But the most important thing is that they have top-notch smoking accessories! Check them out today!Visit Grasscity